Terms of Service

By accessing or using the ProductCEO Academy platform (the "Platform"), creating an account, purchasing a subscription, enrolling in a course, booking a consultancy session, or otherwise engaging with our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional policies incorporated by reference herein.

These Terms apply to all visitors, registered users, coaches, corporate clients, and consultancy clients. Different provisions may apply to different user types as specified herein.

To use our Services you must:

• Be at least 16 years of age. Users between 16 and 18 must have obtained parental or guardian consent.
• Have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• Not be located in a country subject to a UK, EU, or US government embargo or trade sanction.
• Not be listed on any government prohibited or restricted party list.
• Not have been previously suspended or removed from our Platform for violation of these Terms.

If you are accessing the Platform on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and references to "you" in these Terms shall include that entity.

To access most features of the Platform, you must create a registered account. You agree to provide accurate, current and complete information during registration and to keep that information up to date.

Account Security

• You are solely responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
• You must not share your account with any other person or allow others to access the Platform using your credentials.
• You must notify us immediately at support@productceo.com if you suspect any unauthorised use of your account.
• We are not liable for any loss or damage arising from your failure to maintain account security.

Account Types

We offer three primary account types, each with different permissions and obligations:

ProductCEO Academy provides the following categories of services:

We reserve the right to modify, suspend or discontinue any Service at any time with reasonable notice. Where a paid Service is discontinued before you have received the full benefit, we will offer a pro-rata refund or equivalent alternative.

Pricing & Billing

• All prices are displayed in your selected currency and are inclusive of applicable taxes where required by law (e.g. VAT for UK/EU customers).
• Subscriptions are billed in advance on a recurring basis (monthly or annual) and will auto-renew unless cancelled before the renewal date.
• Course purchases (non-subscription) are one-time charges granting perpetual access to that course unless the course is removed from the Platform.
• We reserve the right to change prices with 30 days' notice. Price changes do not affect active subscription periods; they take effect at the next renewal.
• All payments are processed by our PCI-DSS Level 1 certified payment processor (Stripe or PayPal). We do not store full card details.

Failed Payments

If a recurring payment fails, we will attempt to collect payment up to three times over 14 days. If unsuccessful, your subscription will be downgraded to the Free tier and your access to paid content will be suspended (not deleted) for up to 30 days, allowing you to resolve the payment issue.

Promotional Pricing & Discounts

Promotional codes and discounts are subject to individual terms specified at the point of issue, are non-transferable, have no cash value, and may not be combined with other offers unless expressly stated.

To request a refund, email support@productceo.com with your order reference and reason. Approved refunds are processed within 5–10 business days to the original payment method. We reserve the right to decline refund requests that appear fraudulent or abusive.

You agree to use the Platform only for lawful purposes and in a manner that respects the rights of other users, coaches and third parties. The following conduct is strictly prohibited:

• Sharing your account credentials or purchased content with any third party who has not paid for access.
• Downloading, copying, redistributing, reproducing, republishing or sublicensing any course content, in whole or in part, by any means.
• Using automated tools, bots, scrapers, or scripts to access, extract or interact with the Platform.
• Reverse-engineering, decompiling, disassembling or attempting to derive the source code of any part of the Platform.
• Attempting to gain unauthorised access to any part of the Platform, other users' accounts, or our infrastructure.
• Harassing, threatening, defaming or abusing any user, coach, consultant or member of our staff.
• Posting spam, unsolicited commercial messages, or engaging in any form of phishing or social engineering.
• Uploading malicious software, viruses, or code designed to interrupt, damage or limit the functionality of the Platform.
• Using the Platform to promote or facilitate illegal activity or to violate any applicable law or regulation.
• Misrepresenting your identity, credentials or affiliation with any organisation.
• Circumventing or attempting to circumvent any payment, access control or usage restriction mechanism.
• Soliciting coaches, students or consultancy clients away from the Platform for competing commercial purposes during and for 12 months after use of our Services.

Our Intellectual Property

The Platform and all of its Content — including but not limited to course videos, written materials, software, design, logos, trademarks, branding, data compilations, and the ProductCEO name and mark — are the exclusive property of ProductCEO Academy Ltd and/or our coaches and licensors, and are protected by copyright, trademark, database rights and other applicable intellectual property laws.

Your Licence

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and view the Content for your personal, non-commercial learning purposes only. This licence does not include:

• Any right to download (except where expressly permitted), copy or distribute Content.
• Any right to create derivative works based on our Content.
• Any right to use our trademarks, logos or trade names without prior written consent.
• Any commercial use, resale, rental or public performance of any Content.

Feedback & Suggestions

If you provide us with feedback, suggestions or ideas about the Platform or our Services, you grant us an irrevocable, worldwide, royalty-free, perpetual licence to use that feedback for any purpose without compensation or attribution to you.

You may submit content to the Platform in the form of forum posts, reviews, comments, assignments, profile data and other materials ("User Content"). By submitting User Content you:

• Represent that you own or have the necessary rights to submit that content, and that it does not infringe any third-party rights.
• Grant ProductCEO Academy Ltd a worldwide, non-exclusive, royalty-free, perpetual licence to use, display, reproduce, distribute and adapt your User Content within the Platform for the purpose of providing and promoting our Services.
• Acknowledge that we may moderate, remove or edit User Content that violates these Terms, without notice and without liability.
• Retain all ownership rights in your User Content; the licence above does not transfer ownership.

You must not submit User Content that is unlawful, defamatory, obscene, harassing, infringing, misleading or otherwise objectionable. We are not responsible for any User Content posted by third parties.

All coach and instructor relationships are subject to an additional Coach Agreement signed upon approval. The following terms apply to all approved coaches:

Content Standards

• All course content must be original, accurate, professionally produced and free from third-party IP infringement.
• Coaches must keep content current and respond to student queries within 5 business days.
• We reserve the right to review, request amendments to, or remove any content that does not meet our quality standards or violates these Terms.

Revenue Share

Coaches receive the revenue share percentage agreed in their Coach Agreement, calculated on net revenue (after payment processor fees, refunds and platform taxes). Payments are processed monthly with a minimum threshold of £50. Detailed payout terms are specified in the executed Coach Agreement.

Coach Obligations

• Coaches are independent contractors, not employees, agents or partners of ProductCEO Academy Ltd.
• Coaches are solely responsible for the accuracy and completeness of their course content.
• Coaches must not direct students to purchase services or products outside the Platform during or related to their Platform teaching activity.
• Coaches must comply with all applicable laws including tax obligations in their jurisdiction.

Consultancy services are governed by both these Terms and a separate Engagement Agreement executed between ProductCEO Academy Ltd and the client. Where these Terms conflict with an Engagement Agreement, the Engagement Agreement shall prevail.

Discovery Calls

Discovery calls are offered free of charge and create no contractual obligation on either party. No confidential information should be shared on a discovery call without a prior Non-Disclosure Agreement. Booking a discovery call constitutes agreement to this section and to our Privacy Policy.

Sprint-Based Delivery Model

• All consultancy work is delivered in fixed-price, 2-week sprints. Each sprint is scoped, priced and approved in advance.
• Approved deliverables within a completed sprint are non-refundable unless a material failure in delivery can be evidenced.
• Clients may decline to proceed to the next sprint at any time without penalty.
• We reserve the right to pause or terminate an engagement if client cooperation, payment or conduct makes delivery impracticable.

Consultancy Disclaimers

Confidentiality

Both parties agree to maintain the confidentiality of information designated as confidential during an engagement for a period of 3 years following completion. A separate Non-Disclosure Agreement will be executed before any confidential scoping work begins.

To the fullest extent permitted by applicable law, the Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

• We do not warrant that the Platform will be uninterrupted, error-free, secure or free from viruses or other harmful components.
• We do not guarantee that any learning outcomes, career results, salary increases or business outcomes will be achieved by using our Services.
• Course content reflects the knowledge and views of individual coaches at the time of recording and may not reflect current best practices in rapidly evolving fields.
• We do not endorse or take responsibility for the accuracy of any content created by coaches or third parties on the Platform.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

To the maximum extent permitted by law, ProductCEO Academy Ltd and its directors, officers, employees, agents, coaches, consultants and licensors shall not be liable for any:

• Indirect or Consequential Loss: Including loss of profit, revenue, data, goodwill, contracts, business opportunity or anticipated savings.
• Incidental Damages: Arising from your inability to access or use the Platform or Services.
• Third-Party Actions: Including conduct of coaches, students, or other users.
• Force Majeure Events: Including outages, cyberattacks, natural disasters, pandemics or governmental actions beyond our reasonable control.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

You agree to defend, indemnify and hold harmless ProductCEO Academy Ltd and its directors, officers, employees, agents and licensors from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or access to the Platform or Services in violation of these Terms.
• Your User Content, including any claim that it infringes a third party's intellectual property or other rights.
• Your violation of any applicable law or the rights of any third party.
• If you are a coach, your course content, coaching advice or any representations made to students.

Termination by You

You may close your account at any time via your account settings or by contacting support@productceo.com. Upon account closure: (a) your access to paid content will cease at the end of the current billing period; (b) your User Content may be deleted; and (c) accumulated certificates will remain valid and verifiable through our public credential checker.

Termination by Us

We may suspend or permanently terminate your account, with or without notice, if:

• You materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within 7 days of written notice.
• We are required to do so by law or a competent regulatory authority.
• Your continued use poses a legal, security or reputational risk to the Platform or other users.
• You engage in conduct that we determine, in our reasonable discretion, is harmful to the community.

Effect of Termination

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution and governing law shall survive termination of these Terms.

Informal Resolution

Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute by contacting legal@productceo.com and engaging in direct negotiation for a minimum of 30 days from the date of written notice of the dispute.

Mediation

If informal resolution fails, either party may refer the dispute to non-binding mediation administered by the Centre for Effective Dispute Resolution (CEDR) in London, under the CEDR Model Mediation Procedure, before commencing litigation.

Litigation

If mediation is unsuccessful or inappropriate, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, as described in §18.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising out of or in connection with these Terms, save that either party may seek interim or emergency relief from any court of competent jurisdiction.

If you are a consumer in the European Union, you are additionally protected by the mandatory consumer protection laws of your country of residence, which cannot be excluded by choice of governing law.

For all legal notices, contractual correspondence, or formal enquiries, please contact us as follows: